Here you will find the terms and conditions for purchasing goods from Friluftsvaror.se with organisation number 559471-4775
Our contact details are:
Friluftsvaror Nordic AB
Contact: You can contact us here!
1.1 General
Friluftsvaror only enters into agreements with legal adults (over 18 years of age) in accordance with the Distance Contracts Act.
1.2 Payment
Payment is made through Friluftsvaror's payment partner Nets and is encrypted. Payment terms for each payment partner are displayed before payment is made. Friluftsvaror does not handle payment documents such as account and card numbers.
We use Nets as our payment partner at checkout. This means that we may need to transfer parts of your personal data to Nets' user interface for the payment to be processed and completed. Your personal data is handled in accordance with Nets' privacy policy.
1.3 Product Specification
Friluftsvaror reserves the right for any deviations in product specifications, such as weight indications and colour in images. All technical data should be considered approximate as this may differ between individual products.
1.4 Prices
VAT is included in all prices. Shipping is added to all orders in accordance with Friluftsvaror's shipping prices.
2.1 Delivery
Orders are usually shipped the following working day from the day the order was placed. Actual delivery time depends on the shipping companies' routines and workload, as well as the delivery method you have chosen. Delivery takes place to a pick-up point, directly to the recipient's home or to one of our stores, depending on the chosen shipping method. For heavy or bulky goods, the goods can only be delivered as direct delivery. The shipping company will contact you for notification primarily via SMS or e-mail. For direct delivery, the driver may choose to call you before delivery takes place.
2.2 Large orders
For larger orders that include several products, in exceptional cases, the delivery time may be longer.
2.3 Incorrect stock balance
Friluftsvaror reserves the right for any stock balance errors and final sale of sizes, colours, etc. If this should unexpectedly occur, we will primarily:
- Order the item/items directly from the supplier
- If the item is not available for order, delivery will be cancelled and the product/products will be removed from the order. Remaining items are usually shipped as usual.
- We will normally contact you when this happens, with the exception when we deem the missing item to be of minor importance
2.4 Unclaimed package
Delivered orders remain at the pick-up station or terminal for at least 7 days. For unclaimed packages, the customer will be charged SEK 99 for return shipping and SEK 300 for an administration fee. An unclaimed package is not considered an approved return.
3.1 Exchange policy
For purchases in the online store, a 14-day exchange policy applies. To make an exchange, please return the item you wish to exchange and place a new order for the item you wish to exchange for.
3.2 Right of withdrawal
Friluftsvaror offers a right of withdrawal in accordance with Chapter 2, Section 10 of the Distance Contracts Act, which means that you have the full right to cancel the agreement you entered into with Friluftsvaror within 14 days from the day you received the item or items.
Standard form for consumers to use when exercising the right of withdrawal according to Chapter 2, Section 10 of the Distance Contracts Act is available here. This form is not required by Friluftsvaror to exercise the right of withdrawal or open purchase.
The right of withdrawal does not apply to mounted skis or specially adapted products
3.3 Repurchase
In addition to this, Friluftsvaror also offers a 14-day open purchase policy where you, as a customer, from the date you received the item or items, have the right to cancel your purchase and return the item in essentially unchanged condition with original packaging and all accessories. Items that have absorbed odours, e.g. cigarette smoke, cannot be returned.
3.4 Return
To exercise your right of withdrawal or right to repurchase, use the shipping label you received from Friluftsvaror Nordic, Hornyxegatan 9, 213 76 Malmö. The package must be delivered by direct delivery as there is no possibility to pick up shipments at a pick-up point.
The shipment must include information stating that you wish to exercise your right of withdrawal, as well as your order number, name and phone number. If the above information is missing, the matter cannot be processed.
3.5 Inspection
As a customer, you have the right to open and inspect an item to determine its characteristics or function. In the event of a right of withdrawal, Friluftsvaror retains the right, in accordance with Chapter 2, Section 15 of the Distance Contracts Act, to demand compensation for any decrease in value if the item or items are used to a greater extent than was necessary to determine their characteristics or function.
In the event of a repurchase, you as a customer are asked to follow "the golden rule" for the benefit of both parties, and return the item or items with original packaging and all accessories. A broken package is still considered unused, but if the box is torn, the item cannot be sold as new to the next customer and deductions may be made for the item's decrease in value. We charge SEK 200 in cases where the box cannot be used again.
3.6 Decrease in value
If the item or items are returned in such a condition that they have been used to a greater extent than necessary to determine their properties and function, Friluftsvaror may demand compensation of up to 75% of the item's original value.
If the item or items are returned for repurchase in such a condition that they are considered to have decreased in value due to use, missing documentation, missing accessories or damaged packaging, a reasonable deduction will be made after assessment, up to 75% of the item's original value.
3.7 Invoice handling upon return
It is recommended to always pay the invoice regardless of return to avoid any fees (for example, late payment fees or reminder fees).
3.8 Refund
Friluftsvaror will refund the order amount without undue delay and no later than 14 days after the item or items have been received.
4.1 Warranty
At least a one-year material defect warranty applies to all products not marked with "2nd sorting" in the product description.
4.2 Complaint
A private consumer has the right to complain about a product within 3 years from the time of purchase. However, a product considered complainable should be complained about as soon as the defect is discovered. Complaints only apply to original defects in the product and are reported to Friluftsvaror's customer service.
4.3 Approved complaint
If the matter is submitted within six months of the purchase, non-self-inflicted defects are always considered original. Defects that do not affect the function of the product (such as micro-holes/small knots in fabric, minor colour deviations or not perfectly straight seams) are not considered complainable. In the event of an approved complaint, the product will primarily be repaired or the defective part replaced. If this is not possible, a new product will be delivered to you. If the product has been discontinued, you can choose to exchange it for a similar product in the same price range or receive a credit note for the original amount.
4.4 Unapproved complaint
In the event of an unapproved complaint, you will be charged for any costs, such as return shipping, shipping and labour and inspection costs. Normal cost is SEK 79 for return shipping (packaging under 20 kg), shipping in accordance with Friluftsvaror's shipping prices and SEK 279 per commenced half hour in labour and inspection costs.
4.5 Dispute
In the event of a dispute, Friluftsvaror always follows the recommendations of the National Board for Consumer Disputes.
5.1 CHANGES TO TERMS AND CONDITIONS
We reserve the right to change or adapt these terms and conditions at any time. The revised terms will then replace these terms. Any changes or adaptations to these terms and conditions made by Friluftsvaror will be published here and will take effect immediately. We therefore advise users of this website to check our terms and conditions regularly to be aware of changes.
6 PRIVACY
See our data protection policy.